Refund policy

To be eligible for a refund, return or exchange, your item must be in the same condition that you received it, unworn or unused, you’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at info@silkroadrugs.com.au.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

(Damages and issues) Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. (Exchanges) The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. (Refunds) We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you will receive your refund on your original payment method. Please note it can take up to 7 business working days for your bank or credit card company to process and post the refund. We do not accept returns or refunds on sale items or gift cards, the buyer is responsible for the return shipping fee.

You can always contact us for any return question at info@silkroadrugs.com.au.